PAYMENTS

Our payment process is entirely secure and SSL encrypted. Payments can be made using Visa and Mastercard payment cards as well as the electronic banking services of Swedbank, SEB, Luminor, Citadele, and Šiaulių bankas. Payments are accepted in euros. Transactions are processed using the MakeCommerce.lt payment platform.

SHIPPING

Items are dispatched in 3-5 working days, leaving our studio in under 3 working days most of the time.

You can choose your preferred shipping method at checkout. We offer DPD courier service and Omniva, DPD, or LP Express post machines for deliveries in Lithuania, Latvia, Estonia and Finland.

A tracking number will be sent out to you after your order is shipped and you’ll receive automatic shipping updates via email or SMS.

For international deliveries, we offer standard flat rate shipping services.

All parcels are insured. Contact us if you require a different shipping solution or timeframe.

PACKAGING

All items are professionally wrapped and protected with bubble wrap and cushioning so that they arrive safely. We use extra layers of cushioning for pottery. We aim to reuse packaging as much as we can to minimize waste and reduce our environmental impact.

RETURNS

We thrive to offer objects that are in outstanding condition, however they are antique pieces and therefore show signs of age. We endeavour to describe and/or photograph any defects they may show. Please do not hesitate to request more photos or ask us for more information.

We want you to be perfectly happy with your purchase, however we understand that sometimes you wish to return your purchase. Simply contact us within 14 days from delivery to initiate a return. The customer bears return shipping charges and is responsible for any loss or damage that could happen to the item prior to its receipt at our premises.

Refunds will be processed within 5 working days of receipt. Initial shipping charges cannot be refunded but if the cancellation occurs before the order is shipped, its amount and shipping will be entirely refunded to you.